We are a company in the health niche, organized as a customer-centered system and made up by the processes and projects aimed to satisfy the needs, expectations and demands of patients (quality of service) in one hand; and, on the other hand, the technical and regulatory requirements for safety and effectiveness (technical quality). This way, we seek to generate a virtuous dynamic: If patients do well with our products, the doctors responsible for their care do well as a consequence, as do the IPS and EPS, us, of course, and society in general.

Elements

• Innovation and Strategy. Observe the changes originated in a dynamic, constantly evolving and chaotic environment, identify the opportunities and  present challenges, and respond with imagination, proactivity and creativity, in order to adapt to said changes and ensure the survival, growth, efficiency and durability of the organization.
• Processes and Organization. Organize the company’s activities by processes and projects, review them, and continually improve them in response to changes in the environment, especially the needs, clients expectations, government regulations and requirements (technical and economic), current protocols and standards.
• Technical Quality. Develop specialized processes to monitor and control the products marketed by the company (medicines, medical devices, diagnostic reagents and biomedical equipment), comply with the norms, protocols, contracts, regulations and standards that regulate the effectiveness and safety in each of their products. components and logistical stages, from raw materials to final disposal, including the following:
  • Suppliers of raw materials and manufacturers of finished products
  • R&D of own manufacturing dossiers
  • Import
  • Storage
  • Purchase orders
  • Commercializatión
  • Transport
  • Distribution
  • Utilization
  • Final disposition
  • Postmarketing surveillance: pharmacovigilance, technovigilance and reactive surveillance
  • Document management
  • Mandatory reports to IVC agencies
• Quality of service. Monitor the needs, expectations, requests and requirements of customers and control their satisfaction with timeliness, quality and efficiency, through the customer relationship management process, aimed to:
  
  • Reduce response times for purchase orders.
  • Personalize the customer experience
  • Provide advice, support and technical assistance from the sales force.
  • Respond promptly to complaints, claims and suggestions.
  • Ensure the permanent supply of the products in the portfolio

• Regulatory compliance. Monitor and control that all company processes, in addition to the needs, demands and requirements of internal and external clients, respond to the requirements of government regulatory agencies.

• Document Management. Manage and control the different types of documents generated by, and associated with, the company’s operation, including process manuals, reports, guides, among others, in order to archive, identify and retrieve them efficiently.

• Formation and development. Train all company personnel to ensure that they understand and can fulfill their responsibilities related to Quality System Management.